Refund policy

At longhaulerswellness, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, our Refund and Return Policy provides the following options:

1. Return Eligibility

• Items must be returned within 30 days of receiving your order.

• Products must be unused, unwashed, and in their original packaging with all tags attached.

• Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. How to Initiate a Return

To initiate a return, please contact our customer service team:

• Email: sales@longhaulerswellness.com
  Phone: 213.537.2644

Please include the following details:

• Your order number

• Reason for the return

• Photos (if applicable, for damaged or defective items)

Once your return request is approved, we will provide you with return instructions and the return shipping address.

3. Refunds

• Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned item.

• Shipping costs are non-refundable unless the item was damaged or defective upon arrival.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process. Exchanges are subject to availability.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Return Shipping

• Return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.

• We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item is returned safely.

Thank you for shopping with longhaulerswellness. If you have any questions or need assistance, please contact us:

longhaulerswellness

We appreciate your trust and support!